Return and Refund.
RETURNS & EXCHANGE
All purchases are final from our end. There will only be Exchanges and no return.
- We offer exchange with charges ₹150.
We offer exchange only if the product has manufacturing defects or has a size issue. - Exchange should be requested within 72 hrs of delivery.
- Exchange Requests after 72 hrs of delivery would not be entertained.
- Only the unused, clean products with Tag intacted would be accepted for exchange.
Exchange Procedure & Related Information:
- We offer only one exchange per order, with charges ₹150.
- Just message us on whatsapp about the exchange and we will arrange one.
- The reason for exchange should be genuine and we have full rights to reject if we suspect any frudelent.
- New product gets shipped as soon as we receive the returned product.
- In case of return pick-up, if the area pin-code falls under non-serviceable category, then you will be informed & hence we expect you to send it via your local courier center. In this case, you will not be charged anything for the exchange process.
Size Related Information:
- Exchanges are allowed only when there is a size issue or some genuine issue. One of some steps includes a quality check by the team & a video of the same is needed to confirm the exchange.
- We reserve a right to decline the request if the product is used/damaged/without tags.
- We provide exchange only one time, so make sure you are sure of the size. For assistance, we are here to help you.
Missing/ Wrong/ Damaged Products:
In case of Missing/ Wrong/ Damaged Products, an opening video of a parcel is mandatory to report missing / damaged/ wrong item from your order.
Zero Shipping Charges, Exchange Available. What is needed- JUST TRUST from both the sides.
For further queries, feel free to reach us out at our:
- Mail : astuswear@gmail.com
- Phone : +91 7841958328
- Instagram : @astuswear
- Whatsapp Us for any query.